1. Create a Route

Manage route name and description.
Configure route usage for inbound scenarios:
- Route inbound calls directly to an agent group
- Route inbound callls directly to an AI agent
- Route inbound calls to an IVR flow.
Configure voice prompts when routing inbound calls to agent groups:
- Queue Entry Prompt – announcement when entering the queue.
- In-Queue Sound – background audio played while in the queue (note: when IVR transfers to an agent group, the system default music will be played; this configuration will not apply).
- Voicemail Sound – audio prompt when leaving a message.

2. Add Trunks

Add Numbers: Input multiple numbers at once, separated by “;”. (Numbers must be confirmed with the trunk provider.)
Manage Numbers: View the numbers in the pool and delete those no longer in use.

Before using a self-built route, you must contact NXLink to whitelist your IP.
When adding a new trunk with a new IP address, inform NXLink in advance to complete the whitelisting process.