The Notification Analysis module provides statistical insights into message sending across four channels: WhatsApp, SMS, Voice, and LINE.
1. WhatsApp
Analysis by Sending Method, Template Name, Template Language or Country/Region
1.1 Sending Method
1.2 Template Name
1.3 Template Language
1.4 Country/Region
2. SMS
Analysis by relevant metrics (images or text content as applicable)
3. Voice
Analysis by relevant metrics (recordings or scripts as applicable)
4. LINE
Analysis by relevant metrics (messages sent and engagement data)
Field Definitions:
1. Delivered: Number of templates successfully delivered; Delivery Rate = Delivered / Total Sent
2. Read: Number of templates read by recipients; Read Rate = Read / Delivered
3. Replied: Number of templates replied to within 48 hours; Reply Rate = Replied / Read