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ZNS Template Content Data Format Requirements

1. ZNS Custom (Text/Table) Templates

Component Name Max Components Max Variable Parameters Character Limit Other Notes
Logo / Image Required 1 - -

Logo Requirements:
- PNG format
- Two logos required (same design except for font color)
- Transparent background; one logo’s font color must be white
- Logo dimensions: Height = 400px; Width = 72px (font width, blue area), Width = 96px (total width, red area)


Image Requirements:
- 16:9 ratio, ≤500 KB, see detailed document for more Document

Title Required 1 Max 4 parameters Min 9 / Max 65 characters -
Text Min 1 / Max 4 paragraphs Max 10 parameters for all text Min 9 / Max 400 characters per paragraph -
Table Min 0 / Max 1 panel - - Rows: 2–8
Row Name Column: cannot use parameters, 3–35 chars
Content Column: max 1 parameter per cell, 3–90 chars per cell
CTA Button Min 0 / Max 2 (templates with images: min 1) - -

Text required if CTA exists, 5–30 characters


Phone Button: optional, 0–1, 15 characters
Link Button: optional, 0–unlimited, 10–255 characters
CTA directing to OA: max 1 (default OA page, not adjustable)


2. ZNS OTP Template

  • Language: Vietnamese only

  • Logo: 1 required (same requirements as above)

  • OTP Content (red-marked part in template):

    • 1 text component

    • Max 2 parameters

    • Min 9 / Max 400 characters per text


3. ZNS Service Rating Template

Component Quantity Max Parameters Other Rules
Title 1 Max 2 Min 9 / Max 65 characters
Text 1 Max 3 for all text Min 9 / Max 400 characters
Voting 1 - 5 rating levels: 1–5 stars, max 50 characters per option

4. ZNS Payment Template

  • Logo / Image: Same as ZNS Custom Template

  • Template Content & CTA Buttons: Same as ZNS Custom Template

  • Payment Information:

Field Required Notes
Bank 1 Select from available list, NX assists checking Zalo database
Account Name 1 Must match OA owning company name
Account Number 1 Correct format required (e.g., 33281826868 ✓; 3328 1826 868 ✗)
Amount 1 Min 0 / Max 1
Can be a variable <transfer_amount> or fixed amount
Format: 100000 ✓, 100.000
Limits: 2,000 – 500,000,000 VND
Transfer Note 0–1 Max 90 characters, no special characters (@[]^_!"•#$%¥&'()*+,€-./:;{

5. ZNS Voucher Template

  • Logo / Image, Template Content, CTA Buttons: Same as ZNS Custom Template

Component Required Max Character Limit / Notes
Title 1 1 Max 30 characters, e.g., <voucher_name>, Direct discount <value>, Free M-size T-shirt
Terms & Conditions 1 1 Max 40 characters, e.g., <voucher_condition>, Only for invoices ≥ <min_order_value>, Applicable to all orders
Start Date 0–1 1 Can be parameter <start_date> or fixed date, e.g., 08/15/2024
Expiry Date 1 1 Can be parameter <expire> or fixed date, e.g., 08/15/2024
Voucher Code 0–1 1 Max 25 characters, parameter <voucher_code> or fixed code, e.g., ABCDFG56874952889
Voucher Form 1 1 Choose format: Barcode, QR Code, Text Code
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Last modified: 2025-09-12