Introduction to LINE
By integrating the LINE channel, chat records from LINE can be synchronized to the NXLink platform. This allows enterprises to:
- View and reply to user inquiries in real time via the NXLink dashboard.
- Manage LINE Official Accounts.
- Leverage LINE’s social and real-time features for instant communication with users.
- Provide unified, multi-channel customer service.
Integration Process
Step 1. Access the LINE Official Account Manager
Go to the LINE Official Account Manager: https://manager.line.biz/
Select the LINE account → go to the management page → create an account.
Step 2. Create a Messaging API Channel
2.1 Open the Settings Page
In the LINE Official Account Manager, click Setting to enter the settings page.
2.2 Enable the Messaging API
In the Settings module, click Messaging API → then click Enable Messaging API and complete the following steps.
Step 3. Integrate LINE with NXLink
3.1 Enter Channel ID & Channel Secret
- In the LINE Official Account Manager, under Messaging API Information, copy the Channel ID and paste it into NXLink. Similarly
- Copy the Channel Secret and paste it into NXLink.
3.2 Change Response Mode
- In the Response Settings menu on the left sidebar, enable the Webhook button.
- Disable the Greeting Message for new friends and Auto-response message, to avoid conflicts with messages configured in NXLink.
3.3 Enable Webhook in LINE Developers
- Go to https://developers.line.biz/console/ Scroll down to Use webhook → switch it on.
- Refresh the page to confirm the Use webhook toggle is enabled (green).
Step 4. Receive LINE Group Chat Messages
- In the LINE Developers Console, select the corresponding provider’s Messaging API module.
- Enable the option Allow account to join groups and multi-person chats by editing the settings and switching to “Allow.”