{"data":{"id":"29497","string_id":"P6wZ9F","status":"1","parent_id":"0","slug":"P6wZ9F","order":"8","name":"NXLINK Product Introduction","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"1689044385","add_time":"1689044385","update_time":"1793157725","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"child":[{"id":"623031","string_id":"XVbHhHMH","status":"1","parent_id":"29497","slug":"Product-Version","order":"4","name":"Product Version","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1758532486","add_time":"1758532215","update_time":"1793170010","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"623031","content":"

NXLINK:<\/strong><\/h2>\n
NXLINK is an intelligent omnichannel contact center launched by NXAI. Driven by AI, it integrates social media, voice, SMS, and other communication channels to build an intelligent, efficient, and user-friendly omnichannel customer contact center. NXLINK includes the following versions:<\/p>\n
Digital Conversations<\/strong><\/h3>\n
The Digital Conversations version integrates social media, SMS, email, and web chat channels, providing a digital text-based customer service platform.<\/p>\n
AI Call Center (AICC)<\/strong><\/h3>\n
The Call Center version offers one-stop integration of global voice line resources and provides out-of-the-box voice communication services, enabling you to quickly set up a voice-based customer service center.<\/p>","pure_content":"NXLINK:\nNXLINK is an intelligent omnichannel contact center launched by NXAI. Driven by AI, it integrates social media, voice, SMS, and other communication channels to build an intelligent, efficient, and user-friendly omnichannel customer contact center. NXLINK includes the following versions:\nDigital Conversations\nThe Digital Conversations version integrates social media, SMS, email, and web chat channels, providing a digital text-based customer service platform.\nAI Call Center (AICC)\nThe Call Center version offers one-stop integration of global voice line resources and provides out-of-the-box voice communication services, enabling you to quickly set up a voice-based customer service center.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1758532215","update_time":"1758534016"},"pure_content":"NXLINK:\nNXLINK is an intelligent omnichannel contact center launched by NXAI. Driven by AI, it integrates social media, voice, SMS, and other communication channels to build an intelligent, efficient,"},{"id":"31342","string_id":"UwQeDo","status":"1","parent_id":"29497","slug":"UwQeDo","order":"3","name":"How to Register NXLINK Account","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1690881104","add_time":"1690881104","update_time":"1793170010","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"31342","content":"

<\/p>
To register for an NXLINK account, follow these steps:<\/span><\/p>
Step 1: Register for an account<\/span><\/h1>
Go to the <\/span>NXLINK<\/span> <\/span>login page\uff08<\/span>https:\/\/app.nxcloud.com\/#\/login\uff09<\/span> and click on \"Create an account\".<\/span><\/li>
Enter your <\/span>email address<\/span>, which can be a personal or <\/span>company email<\/span>, but it is recommended to use a company email.<\/span><\/li>
Enter your <\/span>company name<\/span>, which should match the full name on your <\/span>business license<\/span>.<\/span><\/li>
Enter your phone number. If you are already a user of the NXcloud platform, it is recommended to use the same phone number as your cloud platform account.<\/span><\/li><\/ol>

<\/p>
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Step 2: Enterprise authentication<\/span><\/h1>
Switch to the \"Verification\" module under the \"Management\" and click on \"Start enterprise authentication\".<\/span><\/li>
If you are a new customer, you need to upload proof documents for verification.<\/span><\/li>
If you are an existing customer of the NXcloud platform, you can choose to import authentication information through the cloud platform.<\/span><\/li><\/ol>
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Step 3: Top-up and use<\/span><\/h1>
Under \"Management\", navigate to the \"Recharge\" module to top up your account directly using online payment methods. Currently, Alipay is supported.<\/span><\/li>
Alternatively, you can top up via bank transfer. Please transfer the payment to the NXcloud corporate account using the official account number, and then contact our customer service team with the payment voucher.<\/span><\/li><\/ol>

<\/p>
Note: <\/span>Each enterprise only needs to register one account, which will serve as the administrator (owner). This account can add other users who need access to the marketing cloud system. If you are already a registered customer with an existing cloud platform account, you can simply log in and link your account.<\/span><\/p>
$\"\"$ <\/p>","pure_content":"To register for an NXLINK account, follow these steps:Step 1: Register for an accountGo to the NXLINK login page\uff08https:\/\/app.nxcloud.com\/#\/login\uff09 and click on \"Create an account\".Enter your email address, which can be a personal or company email, but it is recommended to use a company email.Enter your company name, which should match the full name on your business license.Enter your phone number. If you are already a user of the NXcloud platform, it is recommended to use the same phone number as your cloud platform account.Step 2: Enterprise authenticationSwitch to the \"Verification\" module under the \"Management\" and click on \"Start enterprise authentication\".If you are a new customer, you need to upload proof documents for verification.If you are an existing customer of the NXcloud platform, you can choose to import authentication information through the cloud platform.Step 3: Top-up and useUnder \"Management\", navigate to the \"Recharge\" module to top up your account directly using online payment methods. Currently, Alipay is supported.Alternatively, you can top up via bank transfer. Please transfer the payment to the NXcloud corporate account using the official account number, and then contact our customer service team with the payment voucher.Note: Each enterprise only needs to register one account, which will serve as the administrator (owner). This account can add other users who need access to the marketing cloud system. If you are already a registered customer with an existing cloud platform account, you can simply log in and link your account.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1690881104","update_time":"1757485662"},"pure_content":"To register for an NXLINK account, follow these steps:Step 1: Register for an accountGo to the NXLINK login page\uff08https:\/\/app.nxcloud.com\/#\/login\uff09 and click on \"Create an account\".Enter your email addr"},{"id":"31344","string_id":"4OXgSC","status":"1","parent_id":"29497","slug":"4OXgSC","order":"2","name":"How to Invite Team Members","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1690881135","add_time":"1690881135","update_time":"1793170010","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"31344","content":"

<\/p>
How to invite team members:<\/span><\/p>
Preparation: Create a team
First, the owner of the registration entity should create the necessary team.<\/span><\/p>
Note: The first and second steps are operated by the <\/span>team administrator<\/span>, and the third step is operated by the invited members.<\/span><\/p>

<\/p>
Step 1: Choose the team to join<\/span><\/h1>
Click on the \u3010personal avatar\u3011 icon in the upper right corner, and in the pop-up window, click on \u3010Change Team\u3011, select the team you want to join, then click \u3010Enter\u3011.<\/span><\/p>
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Step 2: Invite members<\/span><\/h1>
Menu: Management - People - Digital Agent.<\/span><\/p>
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<\/p>

<\/p>
Step 3: Accept the invitation and join the team<\/span><\/h1>
The invited member needs to open his\/her own email, receive the <\/span>invitation email<\/span>, and click on the link in the email to accept the invitation and set the login password. Finally, click \u3010Confirm\u3011 to start using the <\/span>team account<\/span>.<\/span><\/p>
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$\"\"$ <\/p>","pure_content":"How to invite team members:Preparation: Create a teamFirst, the owner of the registration entity should create the necessary team.Note: The first and second steps are operated by the team administrator, and the third step is operated by the invited members.Step 1: Choose the team to joinClick on the \u3010personal avatar\u3011 icon in the upper right corner, and in the pop-up window, click on \u3010Change Team\u3011, select the team you want to join, then click \u3010Enter\u3011.Step 2: Invite membersMenu: Management - People - Digital Agent.Step 3: Accept the invitation and join the teamThe invited member needs to open his\/her own email, receive the invitation email, and click on the link in the email to accept the invitation and set the login password. Finally, click \u3010Confirm\u3011 to start using the team account.","is_draft":"0","editor_type":"1","file_path":"","add_time":"1690881135","update_time":"1757485796"},"pure_content":"How to invite team members:Preparation: Create a teamFirst, the owner of the registration entity should create the necessary team.Note: The first and second steps are operated by the team administrato"},{"id":"156461","string_id":"0zJmGg","status":"1","parent_id":"29497","slug":"How-to-configure-the-security-of-password","order":"1","name":"How to Configure the Password Security","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"Jeffrey","published_time":"1725259494","add_time":"1725247238","update_time":"1793170010","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"156461","content":"
To enhance account security, you can configure password complexity and set automatic logout times.<\/p>\n
<\/p>\n
1. Account Settings<\/h2>\n
Password Requirements:<\/p>\n
\n
Minimum length: The minimum length is 8, and the maximum length is fixed at 20.<\/span><\/li>\n
Minimum number of letters<\/span><\/li>\n
Minimum lowercase letters<\/span><\/li>\n
Minimum uppercase letters<\/span><\/li>\n
Minimum number of digits<\/span><\/li>\n
Minimum number of special characters: The minimum number of special characters required in a password. The following special characters are allowed: !#$%&'()+,-.\/:;<=>?@[\\]^_`{|}~<\/span><\/li>\n
Repeat historical password restriction: Number of times historical passwords cannot be used when changing passwords.<\/span><\/li>\n
Password error limit: When the number of login password errors reaches the specified limit, the account will be locked for one hour.<\/span><\/li>\n
Lockout Time: Configure account lockout time; permanent lockout requires a password reset.<\/span><\/li>\n<\/ul>\n
Automatic Logout TIme:<\/p>\n
After enabling automatic logout, select a time interval. If the user remains inactive for that period, the system will automatically log them out.<\/p>\n
2. Security Settings<\/span><\/h2>\n
When this rule is enabled, you can configure the following two fields: <\/span><\/p>\n
Data Masking Rules: Determines how customer contact information is masked for selected roles. <\/span><\/p>\n
Options include: <\/span><\/p>\n
\n
Mask Last 4 Digits <\/span><\/li>\n
Mask Middle Digits<\/span><\/li>\n<\/ul>\n
Masking Roles: Select the roles to which this masking rule will apply. Users with these roles will only see masked contact information.<\/span><\/p>\n
<\/p>\n
<\/p>\n
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<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","pure_content":"To enhance account security, you can configure password complexity and set automatic logout times.\n\n1. Account Settings\nPassword Requirements:\n\nMinimum length: The minimum length is 8, and the maximum length is fixed at 20.\nMinimum number of letters\nMinimum lowercase letters\nMinimum uppercase letters\nMinimum number of digits\nMinimum number of special characters: The minimum number of special characters required in a password. The following special characters are allowed: !#$%&'()+,-.\/:;<=>?@[\\]^_`{|}~\nRepeat historical password restriction: Number of times historical passwords cannot be used when changing passwords.\nPassword error limit: When the number of login password errors reaches the specified limit, the account will be locked for one hour.\nLockout Time: Configure account lockout time; permanent lockout requires a password reset.\n\nAutomatic Logout TIme:\nAfter enabling automatic logout, select a time interval. If the user remains inactive for that period, the system will automatically log them out.\n2. Security Settings\nWhen this rule is enabled, you can configure the following two fields: \nData Masking Rules: Determines how customer contact information is masked for selected roles.\u00a0\nOptions include: \n\nMask Last 4 Digits \nMask Middle Digits\n\nMasking Roles: Select the roles to which this masking rule will apply. Users with these roles will only see masked contact information.\n\u00a0\n\u00a0\n\n\n\n\n\u00a0","is_draft":"0","editor_type":"3","file_path":"","add_time":"1725247238","update_time":"1757486349"},"pure_content":"To enhance account security, you can configure password complexity and set automatic logout times.\n\n1. Account Settings\nPassword Requirements:\n\nMinimum length: The minimum length is 8, and the maximum"}],"content":{"icon":"","desc":"","content_id":"29497","add_time":"1689044385","update_time":"1793157725","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}