1. Create a ticket
(1) Agents can create tickets based on business needs in the workbench, enter the title, description, select the problem type, priority, handler, etc. There are three types of handlers
- Designated members: The ticket can be assigned to a specific person, and the corresponding ticket will be displayed in the other party’s [My ticket]
- Specify agent group: tickets can be assigned to specific agent groups, and the corresponding tickets will be displayed in [Unassigned within the group]
2. Process tickets
(1) Agent group managers can allocate tickets twice and designate handlers
(2) After processing the ticket, you can select the ticket processing result