Use agent call statistics to query the manual outbound and inbound call statistics of agents
1.View the data
Support data aggregation queries based on three dimensions: daily, weekly, and hourly.
2. Data item explain
| Outbound item | Explain |
| Time | Support data aggregation queries based on three dimensions: daily, weekly, and hourly. |
| Calls | Total outbound calls |
| Answered | Missed | |
| Answer% | Answered÷Calls |
| AVG Wait(sec) | User total wait time ÷ Total calls |
| AVG Talk(sec) | Total talk time of agents ÷ Total number of calls agent answered |
| Reviews | |
| Satisfaction% | Satisfied Revieds ÷Reviews |
| Inbound item | Explain |
| Time | Support data aggregation queries based on three dimensions: daily, weekly, and hourly. |
| Calls | Total outbound calls |
| Answered | Missed | |
| Answer% | Answered÷Calls |
| AVG Wait(sec) | User total wait time ÷ Total calls |
| ASA(sec) | Total time for users to wait agent ÷ Total number of calls agent answered |
| AVG Talk(sec) | Total talk time of agents ÷ Total number of calls agent answered |
| Reviews | |
| Satisfaction% | Satisfied Revieds ÷Reviews |