NXLINK:
NXLINK is an intelligent omnichannel contact center launched by NXAI. Driven by AI, it integrates social media, voice, SMS, and other communication channels to build an intelligent, efficient, and user-friendly omnichannel customer contact center. NXLINK includes the following versions:
Digital Conversations
The Digital Conversations version integrates social media, SMS, email, and web chat channels, providing a digital text-based customer service platform.
AI Call Center (AICC)
The Call Center version offers one-stop integration of global voice line resources and provides out-of-the-box voice communication services, enabling you to quickly set up a voice-based customer service center.