1. Introduction

Integrating the Messenger channel enables the synchronization of Messenger chat records to the NXLink platform. This allows businesses to view and respond to user inquiries in real-time through the NXLink backend, manage Messenger public pages, leverage Messenger's social and real-time capabilities for instant communication with users, and provide unified multi-channel customer service.

2. Process

2.1 Log into Facebook (www.facebook.com)

2.2 Create a public page (www.facebook.com/pages/?category=your_pages)

2.3 Integrate the public page into NXLink (https://nxlink.nxcloud.com/admin/#/home)

3. AI Agent Settings

If you need to use NXLink’s digital AI agent to handle customer requests, you must enable the function shown in the image below.

For the AI Agent, please refer to AI Hub -> AI Agent -> DIgital Virtual Agent

4. Testing

Click “Test” to start a test conversation with the public page.