Agent and Number Management
Quick Setup for Inbound & Outbound Calls
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Once the agent is created, outbound calls can be made using a random caller ID.
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After completing DID number management, inbound and outbound calls can be made using global virtual numbers.
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Create Agent Group
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Create Agent
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DID Number Management
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Custom Agent Role
Customer and Tickets Management
Decide Whether to Use This Module Based on Your Business Scenario
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Manage customer information centrally within the system to improve call center efficiency.
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Use the ticketing system to follow up on and handle business issues.
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Customer List Management
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Tickets Management
Call Center Management
Adjust Call Center Settings to Fit Your Business Needs
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Call Settings
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Satisfaction Survey
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Voice Management
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SMS Configuration
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Review the Operation Logs
AI Application
Enhance Inbound and Outbound Efficiency by Configuring AI Capabilities
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IVR Inbound
Business Report
Monitor Operational Efficiency and Staff Performance Through Various Reports
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Call Logs
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Agent Monitoring
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Agent Call Statistics
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AI Outbound Statistics
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Inbound Abandon Statistics
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Agent Statistics
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Agent Status Logs
Custom Routing
You can connect your own route for making calls.
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Routing Instructions
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Route Management
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Route Usage
SSO Single Sign-On
You can apply to use a Google SSO account to log in.
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Google SSO Single Sign-On