Roles in the NXLink System
Upon entering the NXLink system, there are four default roles: Owner, Administrator, Supervisor, and Agent. Roles above Supervisor level can create and modify roles (except Owner) and assign related permissions.
The Owner is the account holder who registers in the NXLink system. Other roles such as Administrator, Supervisor, and Agent join the system through invitations. Each role comes with different permissions, as explained below:
1. Owner
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The Owner has access to all features of the NXLink system, including:
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Live Chat
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Conversations
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Call Center
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Tickets
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Customers
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Reports
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Management
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Within the Management module, the Owner has access to all functions, including:
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Verification
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Team
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Recharge
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Recharge Records
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Transaction Records
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2. Administrator
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The Administrator has access to almost all system features, except that in the Management module, some functions are limited compared to the Owner. Otherwise, the Administrator has permissions for:
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Live Chat
- Conversations
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Tickets
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Customers
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Reports
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Within the Management module, the Administrator can manage:
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Chat Settings
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Channel Settings
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Member
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Custom Settings
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Team
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3. Supervisor
The Supervisor has access to the following modules:
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Live Chat
- Conversations
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Tickets
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Customers
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Reports
4. Agent
The Agent has limited access:
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Can reply to chat messages (for customer-initiated inquiries or assigned conversations)
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Can handle tickets (assigned tickets or unassigned tickets within the group)
5. Custom Roles
Supervisors and above can create custom roles with specific data permissions.
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Go to Management → People → Role, click Add Role, enter the role name and description (optional), then confirm.
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Click Permission Assignment for the corresponding role, select the required menu permissions, and assign access accordingly.