How to Use Member Groups

• The Member Group feature is used to organize members into groups, similar to an organizational structure.
• The Agent Group can be compared to a business structure.

I. Member Group Configuration

1. Edit Group: You can edit the group name

2. Delete Group: Only empty member groups can be deleted

II. Bulk Operations

1. Bulk Edit

2. Bulk Remove

3. Result: Shows the total number of selected items (X), number of successful operations (X), and number of failed operations (X).

III. Conversation Analysis

IV. Agent Monitoring

V. Agent Statistics