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Last modified: 2025-09-16
NXLink Product Introduction
Product Version
How to Register NXLink Account
How to Invite Team Members
How to Configure the Password Security
NXLINK-Digital Conversations
Digital Channel
WhatsApp
Introduction to WhatsApp
WhatsApp Basic Concepts
WhatsApp Official Policy
Digital Communication - WhatsApp Usage
WhatsApp Account Registration
Embedded Registration Guide
Embedded Registration and Certification Documents & Instructions
FB Account notes
Embedded Registration & Authentication Guide (NXLink)
Embedded Registration & Authentication Guide (API)
The Suggestions for Building a Registration Website
Official Business Account OBA (Blue Badge) Application
How to Enable Two-Factor Authentication
How to Login to the BM Platform
How to Add BM Administrator
WhatsApp Profile & Display Name Settings
WhatsApp Message Level Upgrading Standard Process
Facebook Page Binding with WhatsApp and Adding Call-to-Action (CTA) Button
How to Resolve “Pending Review” Status After Registering a WhatsApp Number
WhatsApp Ice Breaker Setup
WhatsApp Message Link Setup
WhatsApp Message Template Guide
WhatsApp Phone Number Unbinding Process
WhatsApp Flow Usage
WhatsApp Phone Number Migration Guide
Viber
Introduction to Viber
Viber Message Types and Billing Methods
Prohibited Industries and Message Content for Viber Business Accounts
Viber Registration Materials
Agreement Guarantee Letter Template
Viber Business Account Registration Process
Zalo
Introduction to Zalo
Zalo OA Prehibited/Restricted Industry
ZNS Registration and Activation Industry
How to Verify a Zalo Personal Account
ZNS Message Template Types
General Regulations for ZNS Template Review
ZNS Message Template: Image Guidelines
ZNS Template Content Data Format Requirements
How to Authorize an Existing ZOA to NX
Zalo ZNS Sending Quality and Message Quantity Levels & Change Standards
Line
Introduction to LINE
LINE Integration
Messenger
Introduction to Messenger
Messenger Integration
Gmail
Setup WebChat Channel
Basic Settings
Create a Team and Invite Members
How to Create Member Groups
How to Use Member Groups
System Rule Permission
Chat Settings
How to Set up a Short Link
Feature Usage
How to Create WhatsApp Message Templates
How to Create a New Customer and Send WhatsApp Message
How to Create a New Customer and Send Viber Message
How to Use WhatsApp Flows
How to Use Knowledge Base
How to Use Tickets
How to Use CSAT
How to Use Forms
How to Create WhatsApp Campaign
How to Create Viber Campaign
How to Create SMS Campaign
How to Create Zalo Campaign
How to Use Voice Campaign
How to Use Digital Flow
User Inquiry Auto-Tagging Workflow
Statistical Analysis
Real-Time Monitoring
Conversation Analysis
Notification Analysis
Conversation Records
Notification Records
NXLINK-AI Call Center
AICC Feature List
Administrator Operation Manual
Administrator Operation Manual Contents
Agent and Number Management
Agent Group Management
Agent Management
DID Number Management
Role Management
Member Group
Customer and Tickets Management
Customers List Management
Tickets Management
Call Center Management
Call Settings
Satisfaction Survey
Voice Management
SMS Configuration
Review the Operation Logs
AI Application
IVR Inbound
Business Report
Call Logs
Agent Monitoring
Agent Call Statistics
AI Outbound Statistics
Inbound Abandon Analysis
Agent Statistics
Agent Status Logs
Custom Routing
Routing Instructions
Route Management
Route Usage
Google SSO Single Sign-On
Google SSO Single Sign-On
Outbound call tasks
Predictive Outbound
TIPS: How to Reduce AI Task Call Loss Rate
Preview Outbound
Agent Operation Manual
Adjust Browser Permissions
Status Switching
Voice Calls
Sending a Text Message
Ticket Processing
AI Hub
Quick Start
Operation Guide - Voice Virtual Agent
Operation Guide - Digital Virtual Agent
API Integrate Instructions
Public Agreement
Customer Data
Batch Create Customers
Query Customer List
Query Customer Fields API
WhatsApp
WA-API Integration Guide
Send WhatsApp Message
Template Related API
Webhook
MM Lite API Document (API)
MM Lite API Document (NXLINK)
Viber
Send Viber Message
Webhook
Line
Send Line Message
Webhook
Report
Conversation Analysis
Notification Analysis
NXLINK Webhook Callback IP Address
Encrypted/Decrypted the Phone Number
Multi-Device Usage
Chrome Extension
Mobile Device Usage
Outline