Real-Time Monitoring

The Real-Time Monitoring module allows you to monitor agent status, conversation statistics, agent group statistics, and individual agent metrics in real time.

1. Agent Status: View the status of agents, including the number of online and offline customer service representatives.
2. Conversation Statistics: Track the number of conversations handled by agents and bots for the day.
3. Agent Group Statistics: View real-time daily metrics for each agent group, including the number of conversations and messages, and conversation response rates. 
4. Individual Agent Statistics: View real-time daily metrics for each agent, including the number of conversations and messages, and conversation response rates.