Work-Idel
After logging in, you can make outgoing calls. Switch the status to work-idle and you can answer incoming calls.
1. Status list
| Status category | Status |
Description |
| Online-Work |
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Indicates that the agent is currently available, can make outbound calls, and can be assigned incoming calls. |
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Work-busy（Include sys set） |
Means busy now，will not assign the inbound call, can make outbound call（If an agent rings continuously for 60s and do not answer a call, the system will automatically set the agent busy） |
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Online-Rest (1) When you leave the system to enter a meeting or other work, recommens to select the rest-meeting state;(2) The rest state lasts for up to four hours, and it will automatically switch offline after four hours
|
Rest-Meeting |
In the resting state, can make an outbound but will not assign the inbound call |
|
Rest-Sleping |
In the resting state, can make an outbound but will not assign the inbound call |
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Rest-Eating |
In the resting state, can make an outbound but will not assign the inbound call |
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Rest-Toilet |
In the resting state, can make an outbound but will not assign the inbound call |
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Rest-Else |
In the resting state, can make an outbound but will not assign the inbound call |
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System status（system auto adjusts） |
Ringing |
Agent is ringing,system adjusts the status and does not assign the call to this agent |
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On a call |
Agent is on a call now,system adjusts the status and does not assign the call to this agent |
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ACW |
If enable ACW，After the call ends， auto ACW |
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Network Interruption |
System Network Interruption |
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Offline |
Offline |
Agent is offline or rest for more than 4 hours |
2. Status switching
Click the icon to switch status