Quick Start

Quick Start

The operation of the AI Agent is mainly divided into three parts: configuration, experience testing, and campaigns.

In the configuration section, you need to set up the speech synthesis, speech recognition, and language models and workflows of AI. "Experience testing" is used to check the functionality of the AI before it is officially used. Campaigns include campaign configuration, monitoring, viewing effect reports, and detailed records to perform outbound-related campaigns.

To configure

You can customize the voice (voice) used to "speak" with the customer, the ear used to "hear" the customer speak, and the next action to "think.

• Saying (TTS) -Set "Voice"
  • Operation: Enter the "AI Hub" section, find the "Voice" option, and set the "Voice" here ".
  • Objective: To configure the speech synthesis function and select the appropriate voice to respond.
• Listen (ASR)
  • Operation: find the "AI Agent" option in the "AI Hub" section to create a new one, and set "language/region" and ASR in "Basic Information.
  • Purpose: Configure automatic speech recognition to ensure that user voice input is accurately heard and understood.
• How to Work（LLM + Workflow）
  • Operation: After creating AI Agent, set basic information and flow chart ".
  • Purpose: Configure large language models and workflows so that AI can respond and act correctly based on user input.

Experience Test

• Operation: After configuring the AI Agent, click the "Test" button in the upper right corner to enter the "Experience Test" section, and follow the prompts to perform test operations, such as entering sample questions or scenarios, and observing the AI response.
• Purpose: Check whether the AI configuration is correct and whether the function is normal before formal use.

Campaigns

• Campaign Configuration
  • Operation: Enter the "Campaigns"-"Voice" section, create a new AI Agent outbound campaign, and configure the outbound campaign parameters according to the requirements, such as call time, call object, etc.
  • Objective: To set the execution time and frequency of campaigns, outbound lines and display numbers to ensure that AI can
  • Operate outgoing call as required.
• Campaign Monitoring
  • Operation: Click the specific campaign details in "AI Agent Outbound List", find the "Monitoring" option, and view the campaign execution status, progress, and reports during the campaign execution process.
  • Objective: To monitor the implementation of campaigns in real time, find and solve problems in time, evaluate the effect of campaigns through analysis of effect reports, and provide a basis for subsequent campaign optimization.
• Detail records
  • Operation: find the "Contact List" option in the "Outbound Campaign" section to view the detailed execution record of the outbound campaign.
  • Objective: To obtain detailed records of campaigns for in-depth analysis and troubleshooting.