Step 1: Activate Voice Application
Before using the voice broadcast feature, confirm whether the voice application has been activated and check the voice pricing. (For details, please contact NX sales or customer service.)
Step 2: Confirm Hang-up SMS
Voice broadcasts support hang-up SMS. However, since carriers in different countries impose filtering restrictions on SMS content, please contact customer service before sending. Provide the target country and content template. Customer service will confirm whether the SMS can be sent. Otherwise, sending may fail.
Note: If hang-up SMS is not required, this step can be skipped.
Step 3: Create a Voice Campaign
In the [Campaigns] module under [Voice Broadcast], click [Create Voice Broadcast Campaign] to edit and send campaign content.
The process includes 4 main steps:
1. Edit Content
Enter the campaign name, upload the recording file, and if hang-up SMS is required, check [Hang-up SMS] and enter the SMS content.
2. Import Recipients
Two methods are available:
- Method 1: Upload phone numbers directly. Prepare them according to the system template and import in bulk.
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Method 2: Select contacts from customer groups within the system. (Requires bulk customer import and group creation in advance.)
3. Budget Calculation
The system will automatically calculate the cost of this campaign.
4. Review and Send
Choose to send immediately or schedule for later.
Step 4: View Statistics
In [Campaigns] → [Digital] → [Voice Broadcast], you can view details of each broadcast campaign, such as sent, delivered, failed, and read.
In [Reports] → [Campaign] → [Mass Camapign Analysis], you can filter by time range to view overall campaign data within a given period, such as total campaigns, number sent, delivered, failed, and read. Currently, all data is stored permanently.