Webhook

Push WhatsApp-related information to the provided webhook URL (currently supports pushing Message Status and Template Button Click Callback).

• URL: webhook_url
• Method: POST
• Content-Type: application/json

Message Status

Provides the receipt of message status for the scenarios where the WhatsApp API is used to send messages.

Response Parameters

Body parameters:

Parameter	Type	Description
statuses	array[status JsonObject]	Result codes
business_phone	String	Business phone number
messaging_product	String	Message type, fixed value "whatsapp"

• status object parameters:

Parameter	Type	Description
conversation	JsonObject	Conversation information
errors	array[error JsonObject]	Error information
recipient_id	String	Recipient's WhatsApp ID
timestamp	String	Callback timestamp
status	String	Message status, sent, delivered, read, failed, deleted
id	String	Message ID

• conversation object parameters:

Parameter	Type	Description
id	String	Conversation ID
expiration_timestamp	String	Conversation expiration timestamp
origin	JsonObject	Conversation type information

• origin object parameters:

Parameter	Type	Description
type	String	Conversation type

• error object parameters:

Parameter	Type	Description
code	Integer	Error code
title	String	Error message

Response Example

Message Sent

{
  "statuses": [
    {
      "id": "wamid.HBgNODYxNzYwNjA1MDgxORUCABEYEjI4RTcyNzFGRDVGQTQwQkQ1RAA=",
      "status": "sent",
      "timestamp": "1660019986",
      "recipient_id": "86176xxxx0819",
      "conversation": {
        "id": "72569257438b471cae074da84bed1b83",
        "expiration_timestamp": "1660106400",
        "origin": {
          "type": "business_initiated"
        }
      }
    }
  ]
}

Message Delivered

{
  "statuses": [
    {
      "id": "wamid.HBgNODYxNzYwNjA1MDgxORUCABEYEjI4RTcyNzFGRDVGQTQwQkQ1RAA=",
      "status": "delivered",
      "timestamp": "1660019987",
      "recipient_id": "86176xxxx0819",
      "conversation": {
        "id": "72569257438b471cae074da84bed1b83",
        "origin": {
          "type": "business_initiated"
        }
      }
    }
  ]
}

Message Read

{
  "statuses": [
    {
      "id": "wamid.HBgNODYxNzYwNjA1MDgxORUCABEYEjI4RTcyNzFGRDVGQTQwQkQ1RAA=",
      "status": "read",
      "timestamp": "1660019990",
      "recipient_id": "86176xxxx0819"
    }
  ]
}

Message Failed

{
  "statuses": [
    {
      "errors": [
        {
          "code": 470,
          "title": "Failed to send message because you are outside the support window for freeform messages to this user. Please use a valid HSM notification or reconsider."
        }
      ],
      "id": "ID",
      "recipient_id": "WHATSAPP_ID",
      "status": "failed",
      "timestamp": "TIMESTAMP"
    }
  ]
}

Message Deleted

{
  "statuses": [
    {
      "id": "ID",
      "recipient_id": "WHATSAPP_ID",
      "status": "deleted",
      "timestamp": "TIMESTAMP",
      "type": "message",
      "message": {
        "recipient_id": "WHATSAPP_ID"
      }
    }
  ]
}

Template Button Click Callback

Provides the callback for button clicks in template messages sent using the WhatsApp API (only supports callbacks for quick reply buttons in templates).

Response Parameters

Body parameters:

Parameter	Type	Description
contacts	array[contact JsonObject]	Contact information
messages	array[message JsonObject]	Callback information
business_phone	String	Business phone number
messaging_product	String	Message type, fixed value "whatsapp"

• contact object parameters:

Parameter	Type	Description
profile	object	Contact information
wa_id	String	WhatsApp ID

• profile object parameters:

Parameter	Type	Description
name	String	Name

• message object parameters:

Parameter	Type	Description
button	object	Button information
from	String	Sender's WhatsApp number
id	String	Message ID
timestamp	String	Callback timestamp
type	String	Type
wa_ext	String	Parameters, template name, template ID, and other information when sending template messages
context	object	Only included when someone replies to your message. Contains information about the original message, such as the sender's ID and the message's ID
tag_name	String	Tag name

• button object parameters:

Parameter	Type	Description
payload	String	Button ID
text	String	Button name

• context object parameters:

Parameter	Type	Description
from	String	Sender's ID or message ID when someone replies to your message
id	String	Message ID

Response Example

{
    "business_phone":"1xxxxxxxxxx",
    "contacts":[
        {
            "profile":{
                "name":"Name"
            },
            "wa_id":"861xxxxxxxxxx"
        }
    ],
    "messages":[
        {
            "button":{
                "payload":"Button ID",
                "text":"Template Button Name"
            },
           "context":{
                        "from":"185xxxxxx99",
                        "id":"wamid.9ce86df19d7941c3965cac2a131a0b0e"
            },
            "from":"861xxxxxxxx59",
            "id":"wamid.HBgNODYxMzYwMzAxOTc1ORUCABIYFjNFQjA0NUJBNDczOTIzQUZBOUQ0OUEA",
            "timestamp":"1692266760",
            "type":"button",
            "tag_name":"Tag Name",
            "wa_ext":"{\"templateId\":233,\"templateName\":\"Template Name\",\"components\":[{\"type\":\"body\",\"parameters\":[{\"type\":\"text\",\"text\":\"xxxx\"},{\"type\":\"text\",\"text\":\"xxxx\"},{\"type\":\"text\",\"text\":\"xxxxx\"}]}]}"
        }
    ],
    "messaging_product":"whatsapp"
}