Use AI outbound statistics to query historical AI outbound task statistics

1. View the data

(Click on the agent group name to view data for the specified agent group)

2. Data item explain

Item	Explain
Attempts \| Completion \| Answered	Attempts: The total number of dialing attempts Completed: The quantity of numbers that have been connected or completed all attempts Answered : The total number of calls answered by users
Answer(numbers)% \| Answer(attempts)%	Answer(numbers) %: number of calls answered by users ÷ numbers Answer(attempts)%: number of calls answered by users÷ attempts
Transfer \| Transfer%	Transfer : The total number of calls transferred to the queue wait for agents Transfer%: number of calls transferred to the waiting queue for agents ÷ total number of calls answered by users.
Loss \| Loss%	Loss%: The number of calls abandoned ÷ the number of calls transferred to the queue Loss: The number of calls transferred to the queue but abandoned befer being answered by agents
AVG Wait(sec)	User total wait time ÷ Total calls
ASA(sec)	Total time for users to wait agent ÷ Total number of calls agent answered
AVG Talk(sec)	Total talk time of agents ÷ Total number of calls agent answered
AVG ACW(sec)	Total after-call work time of agents ÷Total number of calls agent answeredanswered
AVG Handle(sec)	Total handling time ÷Total number of calls, where handling time = answer time + talk time + after-call work time
Reviews/Satisfaction%