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WhatsApp Official Policy
WhatsApp Commerce Policy
Prohibited behavior list, details can be found in WhatsApp Business Policy.
| Type | Instruction |
| Illegal products or services | |
| Drugs | Including illegal, prescription or recreational drugs |
| Tobacco-related | Including tobacco accessories |
| Alcohol | |
| Unsafe ingestible supplements | |
| Weapons, ammunition, or explosives | |
| Animals | |
| Adult products or services | Except for family planning and contraceptive products |
| Body parts and fluids | Except for blood donation centers |
| Healthcare products | Including medical devices and nicotine-containing smoking cessation products |
| Items or products with overtly sexual positioning | |
| Gambling services | Including online casinos, sports betting, bingo, or card games (if money is involved) |
| Dating services | |
| Products or devices that provide unauthorized access to digital media | |
| Digital and subscription services | Including any links or processing for subscription sales, renewals, or upgrades; Except for legitimate audio or video CDs, DVDs, smartphones, and other digital devices |
| Fraud/misrepresentation/deception/exploitation | Such as payday loans, salary advances, P2P lending, debt collection, and bail bonds |
| Currency | Including real, virtual, or counterfeit currency |
| Third party infringement |
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Last modified: 2025-09-15
- Introduction to WhatsApp
- WhatsApp Basic Concepts
- WhatsApp Official Policy
- Digital Communication - WhatsApp Usage
- Official Business Account OBA (Blue Badge) Application
- How to Enable Two-Factor Authentication
- How to Login to the BM Platform
- How to Add BM Administrator
- WhatsApp Profile & Display Name Settings
- WhatsApp Message Level Upgrading Standard Process
- Facebook Page Binding with WhatsApp and Adding Call-to-Action (CTA) Button
- How to Resolve “Pending Review” Status After Registering a WhatsApp Number
- WhatsApp Ice Breaker Setup
- WhatsApp Message Link Setup
- WhatsApp Message Template Guide
- WhatsApp Phone Number Unbinding Process
- WhatsApp Flow Usage
- WhatsApp Phone Number Migration Guide
- Introduction to Zalo
- Zalo OA Prehibited/Restricted Industry
- ZNS Registration and Activation Industry
- How to Verify a Zalo Personal Account
- ZNS Message Template Types
- General Regulations for ZNS Template Review
- ZNS Message Template: Image Guidelines
- ZNS Template Content Data Format Requirements
- How to Authorize an Existing ZOA to NX
- Zalo ZNS Sending Quality and Message Quantity Levels & Change Standards
- Gmail
- Setup WebChat Channel
- How to Create WhatsApp Message Templates
- How to Create a New Customer and Send WhatsApp Message
- How to Create a New Customer and Send Viber Message
- How to Use WhatsApp Flows
- How to Use WhatsApp Calling
- How to Use Knowledge Base
- How to Use Tickets
- How to Use CSAT
- How to Use Forms
- How to Create WhatsApp Campaign
- How to Create Viber Campaign
- How to Create SMS Campaign
- How to Create Zalo Campaign
- How to Use Voice Campaign
- How to Use Digital Flow
- User Inquiry Auto-Tagging Workflow
Outline