Corpus
When creating a Digital Virtual Agent (Inbound Chat) or a Voice Virtual Agent (Outbound Calls & Inbound Calls), you can configure a corpus and assign it to specific nodes for use.
1. Create Corpus
Path: AI Hub → Digital Virtual Agent or Voice Virtual Agent → Corpus
Click Corpus → click Edit to create a new corpus.
1. Enter the Corpus Name and Corpus Content, then click Save.
2. A single corpus name supports adding multiple corpus contents.
3. After saving successfully, click the icon to generate audio.
2. Use Corpus
2.1 Digital Virtual Agent (Inbound Chat)
2.1.1 Transfer
2.1.2 Close Conversation
2.1.3 Send Message
2.1.4 AI Agent Conversation
2.1.5 AI Collection
2.2 Voice Virtual Agent (Outbound Calls & Inbound Calls)
2.2.1 Transfer
2.2.2 Hang Up
2.2.3 Key
2.2.4 Playback
2.2.5 AI Agent Conversation
2.2.6 Intent Recognition
2.2.7 AI Collection